5 things you can check yourself
- Power: Is the plug in properly? Has a fuse or the residual current circuit breaker tripped?
- Water: Is the tap fully open? Is the inlet hose kinked?
- Door: Does the door click shut properly? No machine starts with the door open.
- Drain filter: If the machine won’t pump out, the filter is often blocked. Have a shallow container and towels ready before you open it.
- Error code: If the display shows a code, the user manual or the manufacturer’s website will help.
Important: if there’s water under the machine, a burning smell or sparks, unplug it immediately and stop using it.
Repair or replace?
A common rule of thumb: if the repair costs more than about a third of a new machine and the old one is already many years old, buying a new one usually makes more sense. For younger machines, a repair is almost always worth it. Ask the technician about call-out and diagnosis fees beforehand.
In the meantime: wash at the laundromat
It often takes a few days until the technician comes or the new machine is delivered. In the meantime, you can wash at the laundromat, no appointment needed:
- 8 kg for €5.00, large loads in the 18 kg XXL machine for €13.50
- Dryers with a 20 kg drum, €1.50 per 10 minutes
- Several machines at once: your whole pile of laundry done in just over an hour
You’ll find Wash&Go in Stuttgart, Ludwigsburg and Karlsruhe, open Monday to Saturday from 6 am: all locations.